FAQs

Q. WHY DO YOU NOT SHIP TO MY COUNTRY?
Please contact us and ask for your country to be added to our possible shipping locations.

Q. WHEN WILL MY ORDER ARRIVE?
For US orders it takes between 3-5 business days for most orders. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.
For international orders it takes between 7-21 business days. We are not responsible for delays caused by the customs department in your country.

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.